Returns & Refunds

Last Updated: October 14, 2026

Thank you for shopping with ZINIZY.

We carefully inspect all products before shipment to ensure that your order arrives in good condition. Please review our return, exchange, cancellation, and refund policy before making a purchase.

 

1. Returns & Exchanges

Returns, exchanges, and refunds are generally accepted in the following circumstances:

  • Products damaged during shipping.
  • Incorrect products delivered due to our error.
  • Defective products or products that do not match their description.

Due to the nature of cosmetics and personal care products, we generally do not accept returns or exchanges for a change of mind, except where required by applicable consumer protection laws.

This policy does not affect your statutory consumer rights.

 

2. Reporting an Issue

If you receive a damaged, defective, or incorrect product, please contact us at help@zinizy.com within 7 days of delivery, where reasonably possible.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging, where applicable.

We will review your request and provide further instructions.

Please do not return any products without contacting us first.

The 7-day reporting period does not limit any rights or remedies available under applicable law.

 

3. Order Cancellations

Customers may request to cancel their order within 24 hours of placing the order, provided that the order has not yet been shipped.

To request a cancellation, please use the cancellation request option in your customer account or contact us at help@zinizy.com with your order number.

Cancellation requests submitted after 24 hours may be considered on a case-by-case basis, provided that the order has not yet been shipped.

Once an order has been dispatched, cancellation through our pre-shipment cancellation process is no longer available. Any statutory cancellation or withdrawal rights remain unaffected.

 

4. Return Shipping Costs

If a return or exchange is approved due to a defective product, shipping damage, or an error made by ZINIZY, we will cover the reasonable return shipping costs.

For returns permitted under applicable consumer withdrawal laws, return shipping costs will be handled in accordance with the relevant legal requirements and any disclosures provided before purchase.

If a package is returned due to an incorrect address provided by the customer, refusal of delivery, or failure to collect the package, applicable shipping and return costs may be deducted from a refund where legally permitted.

 

5. Refunds

Once your return or refund request has been reviewed and approved, we will inform you of the next steps.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Where applicable law specifies a refund deadline, that deadline will apply.

If your order is confirmed lost during shipping, we will review the circumstances and arrange an appropriate resolution, including a replacement or refund where required.

 

6. Contact Us

For cancellations, returns, exchanges, or refunds, please contact:

ZINIZY 
Email: help@zinizy.com
Website: https://www.zinizy.com

We are committed to reviewing customer concerns fairly and resolving eligible issues in accordance with applicable consumer protection laws.

Thank you for shopping with ZINIZY.